Delivery Fees
The delivery fee is calculated at checkout based on your order size and location. Our wardrobe products are large and bulky, so they travel via freight carriers rather than a standard courier. This ensures your order is transported safely.
Freight surcharges apply for mirror doors (applied automatically at checkout), and some rural locations.
Delivery Areas
We can deliver to almost anywhere across New Zealand! If your address is part of our standard delivery areas, freight will be calculated at checkout. If your address is outside our standard delivery areas, you will be notified at checkout that a freight quote is required – simply follow the prompts and we will respond within 48hrs with a quote. You will also have the option at checkout to select a nearby Mainfreight Depot to collect from.
If you are unsure whether your delivery address is accepted, please enquire with our team before you order.
For freighted orders, we will email tracking details once your order has been despatched. As we use external freight carriers, we cannot guarantee the day or time of delivery, and times cannot be requested.
Deliveries to some rural locations (as classified by Wardrobes Online), apartment buildings, and Great Barrier Island are not possible.
Lead Time
From the date of order/payment we endeavour to have your order ready for despatch or pick-up in approximately 5 working days for wardrobes and 15 working days for sliding doors. In some cases orders can take less or more time to prepare. Working days are Monday–Friday and exclude weekends, public holidays, and our closed period over Christmas/New Year. See T’s & C’s for details.
Collection
Pick-up is available at our Auckland Depot (Albany) at no charge for next day collection.
Please ensure you have received an email confirming your order is ready for collection and bring that email (printed or electronic).
Book a day/time for collection with us at least 1 day prior to pick-up.
Please bring adequate transport protection (blankets, cardboard, tie-downs etc.) as orders for collection are not wrapped for freight. Wardrobes Online is not responsible for damage during your own transport.
Address: 13 John Glenn Avenue, Albany.
Hours: Monday – Friday 8.30am – 4pm
Freight Included Policy
Where Wardrobes Online advertises that freight is free on a specific product, the freight-included locations are:
Auckland Metro (Orewa–Papakura–Henderson–Howick), Kaitaia, Kerikeri, Whangarei, Hamilton, Tauranga, Rotorua, Palmerston North, Hastings, Napier, Levin, Paraparaumu, Tawa, Porirua, Wellington Metro, Lower Hutt, Upper Hutt, Nelson, Blenheim, Christchurch, Ashburton, Timaru.
Excludes all rural addresses.
Freight Information
Due to the size of deliveries, parcels cannot be left on-site without signature. Deliveries are made to the customer’s front door or an easily accessible point. For multi-level buildings, the delivery point is ground floor only.
We wrap goods adequately for freight protection (some items excluded). Always inspect each product—including inside the package—upon arrival. Do not accept any damaged goods.
For urgent enquiries regarding existing orders, call our office team on 09 421 9252.
