DELIVERY AND COLLECTION
The delivery fee is calculated at the checkout and is determined by the size of your order and your location.
Delivery areas include
North Island: Kaitaia, Kerikeri, Whangarei, Auckland, Hamilton, Cambridge, Thames, Tauranga, Mt Maunganui, Whakatane, Rotorua, Taupo, Gisbourne, Napier, Hastings, New Plymouth, Whanganui, Palmerston North, Levin, Paraparaumu, Tawa, Porirua, Upper Hutt, Lower Hutt, Wellington.
South Island: Some areas are included, and others are priced by quote. If your address doesn’t come up at the checkout, click ‘Request a Quote’ and we will come back to you with a shipping price.
We are able to deliver to many areas outside of these listed, however, a freight surcharge may apply.
Deliveries to Rural Locations as Classified by Wardrobes Online and Apartment Buildings are not possible.
If you are unsure if your delivery address is accepted, please enquire with our team before you order.
From the date of order/payment we endeavour to get your order ready for despatch or pick up in approximately 15 working days for wardrobes and 35 working days for sliding doors. In some cases orders can take less or more time to prepare. Working days are the days between and including Monday through Friday, and exclude weekends and public holidays, as well as our closed period over Christmas/New Year – See T’s & C’s for Christmas/New Year and holiday lead times.
Delivery within Auckland-Metro
If your delivery address is within the Auckland-Metro area (Orewa-Papakura-Henderson-Howick), we will advise you of the expected delivery date once your order is processed. You will be emailed the day before delivery to advise if it will be a morning or afternoon delivery. Our delivery routes are carefully planned to use Auckland roads most efficiently at certain times of the day, and to ensure every customer receives their delivery. For this reason, delivery times cannot be requested. If someone is not available to be home to meet the delivery team, please email us to reschedule a delivery at a later date, or arrange to collect your order.
Delivery outside Auckland-Metro and all other areas
For orders requiring freight, we will email you freight tracking details once your order has been despatched from our warehouse. As we use external freight carriers, we cannot guarantee what day or time your package will be delivered, and delivery times cannot be requested. You will need to contact the freight company if you wish to liaise closely with them for your delivery. Delivery to Waiheke Island and Great Barrier Island is excluded.
Pick up is available at our Auckland and Christchurch Depot at no charge. Please ensure you have received an email notification that your order is ready for collection and bring this email with you on the day (either printed or electronic copy is accepted). Please book a day/time for collection with us at least 1 day prior to pick up.
Please note you will need to bring adequate transport protection (ie blankets, cardboard, tie downs etc) in order to transport your order safely and without damage, as orders for collection are not wrapped for freight. We are not responsible for any damage caused during your transport.
Silverdale, Auckland. Monday – Friday by appointment
Sydenham, Christchurch. Monday – Friday by appointment.
Freight Included Policy
Where Wardrobes Online advertises that the freight is free on a specific product therefore included in the price, Wardrobes Online reserves the right to classify locations for Freight Included:
Auckland Metro (Orewa-Papakura-Henderson-Howick), Kaitaia, Kerikeri, Whangarei, Hamilton, Tauranga, Rotorua, Palmerston North, Hastings, Napier, Levin, Paraparaumu, Tawa, Porirua, Wellington Metro, Lower Hutt, Upper Hutt, Nelson, Blenheim, Christchurch, Ashburton, Timaru.
Excludes all rural addresses.
Due to the size of the delivery, we are not able to leave parcels on-site without being signed. Deliveries will be made to the customers front door where possible or an easily accessible delivery point. If the building is multi-level, the delivery point will be the ground floor.
We want your package to arrive safely, so we wrap goods adequately for freight protection (some items excluded). Always inspect each product including inside of the package upon arrival (although the package looks good) and DO NOT ACCEPT any damaged products.
If you have any urgent enquiries regarding existing orders, you can call one of our helpful office staff on 0800 426 100