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FAQ’s

How do I know what to order?

Wardrobes don’t have to be complicated and we’re all about making things easy! That’s why our simple modular designs work with most wardrobes. Take a look at our Design Guide for inspiration. We are certain you will find a wardrobe system that is perfect for you! 

How much will delivery cost?

Depending on what you order and your delivery address will determine the freight costs.
When your cart is ready to check out, you will select your delivery zone and the freight will be calculated for you.

Can I pick up my order?

Collection is available from our Auckland, Kerikeri and Christchurch warehouses at no charge. Please arrange this with us by appointment.

How long will it take for my order to arrive?

From the date of order/payment please allow approximately 10 working days prior to dispatch for delivery, or your ready-for-collection notice. In some cases orders can take less or more time to prepare. We endeavour to get your order out to you as soon as possible. Working days are the days between and including Monday through Friday, and exclude weekends and public holidays.

Do you offer installation?

No we do not install. We have worked hard to ensure our products are simple to assemble and install, and come with comprehensive instructions as well as some supporting videos. Our products are designed for Kiwis by Kiwis. You will need some basic home tools to assemble. See our installation videos here

What if I order the wrong size?

It’s important to read through the product details and our design guide to ensure our product is going to fit your space before you place your order. If you are still unsure if the product is right for your wardrobe, please send us an enquiry and we can discuss your concerns. We don’t provide refunds if you order incorrectly, so please choose carefully.

Do you have a retail shop or showroom where I can view products?

To keep our prices down, we are an online store. With lower overheads, we can offer you great quality wardrobes at very affordable prices. We have ensured our products have sufficient information on our website so you can make an informed decision when purchasing. If you still require further information, please send us an enquiry.

What are the payment options?

Credit/Debit: Our online provider DPS Express Payments accepts most popular credit and debit cards.
Online Banking: If you would like to pay by online banking, please enquire through our website enquiry form to place an order and we will email you an invoice for payment. Your order will be accepted once funds have been cleared in our account (usually the next working day).
Zip: Place your order online and select Zip as your payment option for orders between $200 – $1000. 

Do you have payment plan options or layby?

Zip (formerly PartPay) offers you this payment plan for orders between $200 – $1000. Get your order now, and pay over 6 weeks, no fees, no interest. Please note that Zip is not a service provided by Wardrobes Online and is subject to Zip’s Terms & Conditions here

Where are your products made?

We source a range of products both locally and overseas, as well as manufacture at our Auckland based factory. In this global market, our ability to source products internationally allows us to offer you excellent quality material at competitive prices. Our management team oversees all quality control to ensure our products maintain our high standards, and we back ourselves with a 10 year warranty on all products.

Can I track my order?

Yes. For orders outside of the Auckland-Metro area, we will email you advising you of your tracking details so you can keep an eye on the transit. As we use external freight carriers, we cannot guarantee what day or time your package will be delivered, and delivery times cannot be requested. You will need to contact the freight company if you wish to liaise closely with them for your delivery.

Will I have to assemble my product when it arrives?

Yes. The products on our website are flat-packed unless stated otherwise. There are some systems that have the option to come assembled for an assembly fee. This means the tower module will be fully assembled, and you will need to cut the top shelf and/or hanging rails to size before fixing to your wardrobe cavity. The good news is, our wardrobes are easy to assemble and come with comprehensive instructions. Our products are designed for Kiwis by Kiwis, and you don’t need a qualification to put these together! Every product comes with clear instructions and fixings. You will need some basic home tools to assemble. See our installation videos here

What should I do if I receive a faulty product?

Upon delivery, you must inspect each product including inside of the package (although the package looks ok from outside). Tearing, ripping, holes, fork hoist holes, compression to the outer packaging at the time of delivery are all indications of possible damage or loss within. When this is noted at delivery an endorsement of “Damage/Loss” must be written clearly on the Consignment Note at that time. Acceptance by the signator without “Damage/Loss” confirms that all goods indicated were received in good condition. An Endorsement such as “Subject to Inspection” is not accepted terminology for damage/s or loss. Please do not accept any damaged products. Please report to us within 12 hours from delivery with photos that shows damaged item. No claims will be accepted if you report to us after 12 hours from delivery or if it is accepted by the signatory without “Damage/Loss”. We do NOT cover any damage or loss on the item if you give the authorization to the courier for drop off, or POD (delivery receipt) is signed for clean.

Please email us immediately with your order number, the name of the faulty item and full details of the fault (include photo’s if possible). 

Can I return my order for a refund?

We don’t provide refunds if you have changed your mind about your purchase or ordered incorrectly, so please choose carefully. However, if you have any concerns with your purchase, please email us to discuss your concerns. Of course, if our product has arrived to you damaged or faulty, we will arrange a replacement as soon as possible.

Will I receive the same product that I see in the photo?

Great care has been taken to ensure what you see in the photos is what you will get (excluding props and framing walls). Please note colours can vary from computer to computer. In some cases we can send you a colour sample of our product, please enquire through our website.

Do you have your products in stock or are they made to order?

Depending on the product, we may have it in stock and be able to get it sent to you straight away. Products that require manufacture and/or assembly can take a bit longer. We endeavour to get orders prepared within a reasonable lead time from receiving your order until when it is ready for dispatch or pick up.

I want to discuss my design, can I call someone?

To keep our prices down, we are an online store. With lower overheads, we can offer you great quality wardrobes at very competitive prices, so for this reason, we do not offer a design service. However, we have a Design Guide which walks you through the steps to creating your own design. Each of our products has details advertised so you know exactly what you are ordering. If you want to check your design will work with your space, you can enquire with us and we can confirm if it’s the right product for your wardrobe space.

Do your products come with a warranty?

Yes! All of our products are backed by our 10-year warranty. Please retain a copy of your invoice/receipt as proof of purchase. Our warranty covers faults due to manufacture and does not cover damage due to misuse, negligent installation or operation, cleaning or maintenance or unauthorised modifications.