10% OFF ALL WARDROBES & SLIDING DOORS – Limited Time Only!T&C’s apply > Current Lead Times >

FAQ's

PRODUCT INFORMATION

Aspiring Series is great for walk-in wardrobes, and reach-in wardrobes that have doors higher than 2.2m. Our Tasman Series is great for reach-in wardrobes with standard height doors or smaller cupboards as these have a truncated top shelf for easement of reaching over head items.

Ultra Series doors are our premium door style with an internal wheel system for an even weight distribution, making for effortlessly gliding doors.
The Ultra Series doors can be made very large – to 2.4m high x 1.2m wide per door. Best suited for large door openings, or customers that prefer the effortless gliding capability.

Metro Series doors are our everyday door style, with back-mounted wheels, and a slim-look frame.
The Metro Series doors have smaller size limits compared to the Ultra Series, and can be made up to 2.1m high x 900mm wide per door. Best suited for smaller wardrobe openings, and customers that prefer the slim-look profile.

Both door styles are made with quality Aluminium frames and tracks and come with our 10 year warranty.

Depending on the product, we may have it in stock and be able to get it sent to you straight away. Products that require manufacture and/or assembly can take a bit longer. We endeavour to get orders prepared within a reasonable lead time from receiving your order until when it is ready for dispatch or pick up.

A floor packer is a 10mm board strip that packs underneath the track up to the carpet level. You only need a packer if your installing carpet up to the door track.

A 2 door track is 80mm deep to sit within your existing door jamb. (top track is 80mm deep, bottom track is 60mm deep – set back from the front edge)

A 3 door track system is 120mm deep to sit within your existing door jamb (top track is 120mm deep, bottom track is 100mm deep – set back from the front edge

We can send these ahead of time however there will be an additional cost in freight for this.

We source a range of products both locally and overseas, as well as manufacture at our Auckland based factory. In this global market, our ability to source products internationally allows us to offer you excellent quality material at competitive prices. Our management team oversees all quality control to ensure our products maintain our high standards, and we back ourselves with a 10 year warranty on all products.

ORDER INFORMATION

Wardrobes don’t have to be complicated and we’re all about making things easy! That’s why our simple modular designs work with most wardrobes. Take a look at our Design Guides for inspiration. We are certain you will find a wardrobe system and sliding doors that are perfect for you!

From the date of order/payment we endeavour to get your order ready for dispatch or pick up in approximately 5 working days for wardrobes, and 20 working days for custom made sliding doors. In some cases, orders can take less or more time to prepare. Working days are the days between and including Monday through Friday, and exclude weekends and public holidays, as well as our closed period over Christmas/New Year.

To keep our prices down, we are an online store. With lower overheads, we can offer you great quality wardrobes at very affordable prices. So for this reason, we do not offer a design service. The good news is, we have done the design work for you and have come up with a range of standard designs for you to choose from. We also have very helpful Design Guides available on our website, which walk you through the steps to creating your own design. Each of our products has information so you know exactly what you are ordering. If you want to check your design will work with your space, send us an enquiry and we can confirm if it’s the right product for your wardrobe space.

To keep our prices down, we are an online store. With lower overheads, we can offer you great quality wardrobes at very affordable prices. So for that reason, we do not have a showroom. We have ensured our products have sufficient information on our website so you can make informed choices when purchasing. If you still require further information, please send us an enquiry.

It’s important to read through the details on each product listing, as well as our Design Guide to ensure our product is going to fit your space before you place an order. If you are still unsure if the product is right for your wardrobe, please send us an enquiry and we can discuss your concerns. We don’t provide refunds if you order incorrectly, so please choose carefully.

We don’t provide refunds if you have changed your mind about a purchase or ordered incorrectly, so please choose carefully. However, if you have any concerns with your purchase, please email us to discuss your concerns.

DELIVERY & COLLECTION

Collection is available at no charge from our Auckland warehouse.
The Auckland warehouse is located in Silverdale with collection available Monday to Friday between 8.30am – 3.30pm.
Address and directions will be provided when your order is ready to collect. Goods must be collected within 7 days of notification that it’s ready. If your order is not collected in this time, there will be a $10 daily surcharge for each day of holding unless prior arrangements have been made with Wardrobes Online. Goods will not be held for longer than 10 days.

Delivery charges are calculated based on the size of your order and your delivery address.
The delivery cost will be added to your order after you have entered your delivery address. You will see the full charge before completing your purchase. If your address is not included in our standard delivery areas, you will be prompted to “request a delivery quote” during the checkout process. We aim to reply with your freight quote within 24-business hours which you will be notified via email.
If your order contains mirror sliding doors, and you’ve selected delivery, an additional mirror-freight surcharge is applied. This surcharge does not apply to orders where “collection” from our Silverdale warehouse is selected. This cost is separate to standard freight, and is excluded from freight-free promotions.

There can be many variables that affect delivery, including freight route planning, weather events, and staff shortages. However, generally speaking orders within the North Island expect 1-5 working days, and delivery to the South Island 5-10 working days. Working days are the days between and including Monday through Friday, and exclude weekends and public holidays, as well as our closed period over Christmas/New Year.

Yes. For orders outside of the Auckland-Metro area, we will email you advising you of your tracking details so you can keep an eye on the transit. As we use external freight carriers, we cannot guarantee what day or time your package will be delivered, and delivery times cannot be requested. You will need to contact the freight company if you wish to liaise closely with them for your delivery.

Upon delivery, you must inspect each product including inside of the package (although the package looks ok from outside). Tearing, ripping, holes, fork hoist holes, compression to the outer packaging at the time of delivery are all indications of possible damage or loss within. When this is noted at delivery an endorsement of “Damage/Loss” must be written clearly on the Consignment Note at that time. Acceptance by the signator without “Damage/Loss” confirms that all goods indicated were received in good condition. An Endorsement such as “Subject to Inspection” is not accepted terminology for damage/s or loss. Please do not accept any damaged products. Please report to us within 12 hours from delivery with photos that shows damaged item. No claims will be accepted if you report to us after 12 hours from delivery or if it is accepted by the signatory without “Damage/Loss”. We do NOT cover any damage or loss on the item if you give the authorization to the courier for drop off, or POD (delivery receipt) is signed for clean.

Please email us immediately with your order number, the name of the faulty item and full details of the fault (include photo’s if possible).

PAYMENT OPTIONS

Credit/Debit: Our online provider Windcave accepts most popular credit and debit cards.

Zip: Place your order online and select Zip as your payment option for orders between $200 – $1000.

Laybuy: Place your order online and select Laybuy as your payment option

Online Banking: If you would like to pay by online banking, please enquire through our website enquiry form to place an order and we will email you an invoice for payment. Your order will be accepted once funds have been cleared in our account (usually the next working day).

Q Mastercard / Q Card: Long Term Finance Promotions: Long term finance is available with Q Mastercard and Q Card during promotional periods only as advertised by Wardrobes Online, and must be processed directly with a staff member over the phone (this service is not available online). During Interest-Free promotional periods, you will need to select the applicable payment option at the checkout, and one of our staff will be in contact with you to finalise the transaction. Minimum spend is $499 (excluding freight) to qualify. *Lending criteria, fees, terms and conditions apply. See here for full Terms & Conditions.

Afterpay offers a payment plan so you can get your order now, and pay in four interest-free instalments over 6 weeks. Please note that Afterpay is not a service provided by Wardrobes Online and is subject to Afterpays’ Terms & Conditions here

Laybuy offers a payment plan so you can get your order now, and pay in 6 weekly, interest-free instalments. Please note that Laybuy is not a service provided by Wardrobes Online and is subject to Laybuy’s Terms & Conditions here

Zip offers a payment plan for orders between $200 – $1000, so you can get your order now, and pay over 6 weeks, no fees, no interest. Please note that Zip is not a service provided by Wardrobes Online and is subject to Zip’s Terms & Conditions here

Q Mastercard / Q Card: Long Term Finance Promotions – Available during promotional periods only as advertised by Wardrobes Online.

Applies to purchases $499 (excluding freight) & over. Exclusions may apply. Lending criteria, $50 Annual Account Fee, fees, Ts&Cs apply. Standard Interest Rate (currently 25.99% p.a.) applies to any outstanding balance at end of interest free period. $55 Establishment Fee or $35 Advance Fee applies to Long Term Finance Purchases.

If you don’t have a Q Mastercard or Q Card, it’s quick and simple to apply online or we can assist you with your application over the phone.

Select Q Card payment option at checkout, and one of our staff will be in contact with you to finalise the transaction over the phone (not available online).

Please note that both Q Mastercard and Q Card are not services provided by Wardrobes Online and are subject to Q Mastercard T’s & C’s, and Q Card T’s & C’s.

INSTALLATION & WARRANTY

No we don’t have an installation service. We have worked hard to ensure our products are simple to assemble and install, and come with comprehensive instructions as well as some supporting videos. Our products are designed for Kiwis by Kiwis. You will need some basic home tools to assemble. See our installation videos here

Yes. The products on our website are flat-packed unless stated otherwise. The top shelves and hanging rails are supplied oversized for you to cut to size before fixing to your wardrobe cavity. The good news is, our wardrobes are easy to assemble and come with comprehensive instructions. Our products are designed for Kiwis by Kiwis, and you don’t need a qualification to put these together! Every product comes with clear instructions and fixings. You will need some basic home tools to install (including a cordless drill). See our installation videos here

Yes! All of our products are backed by our 10-year warranty. Please retain a copy of your invoice/receipt as proof of purchase. Our warranty covers faults due to manufacture and does not cover damage due to misuse, negligent installation or operation, cleaning or maintenance or unauthorised modifications.