Welcome to Wardrobes Online’s Terms and Conditions. Please read through them carefully before placing your order.
By using this website and/or placing an order you agree to the terms and conditions set out below.
All prices are New Zealand Dollars (NZD) and include GST, unless specified otherwise.
Prices are subject to change for any reason at any time without notice, but changes will not affect orders which we have already processed.
We take care to provide correct pricing on all goods for sale. If mistakes occur, we reserve the right to correct them.
Occasionally we may be unable to supply an item that has been ordered. We will communicate with you if this should arise, and if we cannot supply within a reasonable timeframe, we will credit any payments made for those items.
We endeavour to get your order ready for despatch or pick up within 10-15 working days for wardrobe systems, and 20-30 working days for sliding doors. This can sometimes take longer than expected due to stock availability or assembly requirements. Working days are the days between and including Monday through Friday, and exclude weekends, public holidays and closed periods.
If time is of essence to you, please enquire with us to check stock availability.
During the holiday seasons and statutory holidays, there are extended lead times due to closed periods and a reduced staff team.
Delivery and Collection
Delivery areas include: Kaitaia, Kerikeri, Whangarei, Auckland*, Hamilton, Cambridge, Thames, Tauranga, Mt Maunganui, Whakatane, Rotorua, Taupo, Gisbourne, Napier, Hastings, New Plymouth, Whanganui, Palmerston North, Levin, Paraparaumu, Tawa, Porirua, Upper Hutt, Lower Hutt, Wellington, Nelson, Blenheim, Westport, Greymouth, Christchurch, Ashburton, Timaru, Oamaru, Wanaka, Cromwell, Arrowtown, Queenstown, Alexandra, Dunedin, Balclutha, Gore and Invercargill.
*excluded is Waiheke Island and Great Barrier Island.
We are able to deliver to many areas outside of these listed, however a freight surcharge may apply. Deliveries to Rural Locations as Classified by Wardrobes Online and Apartment Buildings are not possible.
You’ll receive a confirmation email from us once your order has been received and payment cleared (within 48 working hours).
If the freight fee calculated at checkout does not sufficiently cover the freight to your supplied address, we will be in contact with you with options to pay the freight surcharge, amend your delivery address, or cancel your order.
We deliver through our preferred freight carriers, however delivery can be arranged by you. Select “Pick Up” in the checkout process and advise us of your carrier details. Pick up must be arranged via email and inform us the date of pick up at least 1 day before your order is collected by your carrier. We do not cover for any surcharge by your carrier due to failure to follow our process. It is important your freight carrier cannot pick up until you have received an email notification that your order is ready.
Collection is available from our Auckland depot during the week Mon-Fri 8am – 3.30pm. Please ensure you have received an email confirmation that your order is ready for pick up and bring this with you (printed or electronic forms accepted). If you have not received a confirmation email then your order is not ready for pick up and is not ready to be collected at this time. Orders for pick up are not wrapped for transport and we advise bringing adequate transport protection with you.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment within 72 hours
* The identification of an error within the product information, including price or promotion
* The freight fee calculated on our website does not sufficiently cover the cost of freight to your supplied address
If there are any problems with your order we will contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
We have taken great care to ensure our advertised products on our website are true in appearance. The colour of products may vary from screen to screen – in most cases you can request a colour sample before purchasing. Some products may vary slightly to the image, within reason. Props are not included. Product descriptions, pictures and prices are subject to change at any time without notice. We do not take responsibility for errors in pricing or product description. The products on our website will be supplied flat-packed unless stated otherwise.
Online Payments – Windcave (formerly known as Payment Express) accepts Visa and Mastercard.
Laybuy – Place an order now, and pay for it in 6 automatic weekly payments! The payments can be made on the day of your choice. If your instalments are paid on time, you only pay the price of your purchase – no interest! At checkout, select Laybuy as your payment option. You will then Sign up or Sign in with Laybuy. Please see Laybuy for T’s & C’s, and what happens if a payment is missed.
Zip – We are happy to include Zip (formerly PartPay) as a payment plan option. At checkout, select Zip as your payment option. You will then Sign up or Sign in with Zip. Pay your first 25% online, and then pay the rest off 25% at a time every 2 weeks. No fees and no interest when correct payments are made on time. Please see Zip for T’s & C’s, and what happens if a payment is missed.
Q Mastercard / Q Card: Long Term Finance Promotions – Applies to purchases $499 (excluding freight) & over. Exclusions may apply. Lending criteria, $50 Annual Account Fee, fees, Ts&Cs apply. Standard Interest Rate (currently 25.99% p.a.) applies to any outstanding balance at end of interest free period. $55 Establishment Fee or $35 Advance Fee applies to Long Term Finance Purchases.
If you don’t have a Q Mastercard or Q Card, it’s quick and simple to apply online or we can assist you with your application over the phone.
Available during promotional periods only as advertised by Wardrobes Online.
Select Q Card payment option at checkout, and one of our staff will be in contact with you to finalise the transaction over the phone (not available online).
Internet Banking – We are able to send you an invoice for payment via internet banking. Please send us an enquiry with your order details and contact information and we will be in touch with the next steps.
Returns and Refunds
It’s important you take accurate measurements of your wardrobes to ensure our systems and doors will suit your wardrobe prior to placing an order. We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully; however, if you have any concerns with regards to your purchase, please contact us discuss your concerns. If your return/refund is accepted by us, all returns must be in their original condition including all protective packaging and returned within 7 days of you having received the goods. (Freight costs excluded). The item from the original order will first be returned and a new order containing the exchanged item will be processed.
If your item was damaged between Wardrobes Online and arriving at your delivery address, we will arrange replacement as soon as possible. Please note that for your claim to be accept you must retain the original packaging for your item(s). We may request for you to email/send pictures of damaged or defective merchandise so, we can investigate where and when the damage occurred. If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Customers should contact us immediately with regards to any faulty products in the first instance.
Inspect each product including inside of the package upon arrival (although the package looks good) and DO NOT ACCEPT any damaged products. Make sure to note the damage on the delivery documentation. Please report to us within 24 hours from delivery. No claims will be accepted afterwards. We do NOT cover any damage or loss on the item if you give an authorisation to freight carrier for drop off.
However we don’t cover any damage due to or misuse, negligent installation or operation, inadequate packaging, cleaning or maintenance or unauthorized modifications.
Our 10 year warranty against manufacturing and components is your assurance that we back our products to perform. This warranty covers all manufacturing faults or defects. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions. Any modifications made to the product will void the warranty. This warranty is valid for 10 years from the date of the order and is available to the original purchaser of the product only. Please retain your copy of invoice/receipt as proof of purchase.
Goods remain the property of Wardrobes Online until the payment has been paid in full.