TERMS AND CONDITIONS

Welcome to Wardrobes Online’s Terms and Conditions. Please read through them carefully before placing your order.
By using this website and/or placing an order you agree to the terms and conditions set out below.

 

Prices

All prices are New Zealand Dollars (NZD) and include GST, unless specified otherwise.
Prices are subject to change for any reason at any time without notice, but changes will not affect orders which we have already processed.
We take care to provide correct pricing on all goods for sale. If mistakes occur, we reserve the right to correct them.
Occasionally we may be unable to supply an item that has been ordered. We will communicate with you if this should arise, and if we cannot supply within a reasonable timeframe, we will credit any payments made for those items.

 

Turnaround Time

We endeavour to get your order ready for despatch or pick up in approximately 20 working days for wardrobes and 30 working days for sliding doors. This can sometimes take longer than expected due to stock availability or assembly requirements. Working days are the days between and including Monday through Friday, and exclude weekends, public holidays and closed periods.
If time is of essence to you, please enquire with us to check stock availability.

Holiday Periods

During the holiday seasons and statutory holidays, there are extended lead times due to closed periods and a reduced staff team. 

 

Delivery and Collection

Delivery areas: Kaitaia, Kerikeri, Whangarei, Auckland*, Hamilton, Cambridge, Thames, Tauranga, Mt Maunganui, Whakatane, Rotorua, Taupo, Gisbourne, Napier, Hastings, New Plymouth, Whanganui, Palmerston North, Levin, Paraparaumu, Tawa, Porirua, Upper Hutt, Lower Hutt, Wellington, Nelson, Blenheim, Christchurch, Ashburton, Timaru.
*excluded is Waiheke Island and Great Barrier Island.
We are able to deliver to many areas outside of these listed, however a freight surcharge may apply. Deliveries to Rural Locations as Classified by Wardrobes Online and Apartment Buildings are not possible.

You’ll receive a confirmation email from us once your order has been received and payment cleared (within 48 working hours).
If the freight fee calculated at checkout does not sufficiently cover the freight to your supplied address, we will be in contact with you with options to pay the freight surcharge, amend your delivery address, or cancel your order.

We deliver through our preferred freight carriers, however delivery can be arranged by you. Select “Collection” from your nearest location (Silverdale or Christchurch) in the checkout process and advise us of your carrier details. Pick up must be arranged via email and inform us the date of pick up at least 1 day before your order is collected by your carrier. We do not cover for any surcharge by your carrier due to failure to follow our process. It is important your freight carrier cannot pick up until you have received an email notification that your order is ready.

Collection is available from our Auckland (Silverdale) and Christchurch (Sockburn) depot locations during the week Mon-Fri 9am – 3.30pm. Please ensure you have received an email confirmation that your order is ready for pick up and bring this with you (printed or electronic forms accepted). If you have not received a confirmation email then your order is not ready for pick up and is not ready to be collected at this time. Orders for pick up are not wrapped for transport and we advise bringing adequate transport protection with you.

FREE Delivery on orders $2500 & over to most main centres

Freight will be at no charge for orders that value $2500 and higher (excluding freight) to most main centres. Wardrobes Online reserves the right to define the main centres included in this promotion, which are listed above under ‘Delivery Areas’. Rural addresses, apartments and certain postcodes in these regions are excluded. Freight will be deducted from your order at the checkout (prior to payment) if your supplied address meets our criteria. This promotion will be for a limited time only.

 

Ordering Online

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment within 72 hours
* The identification of an error within the product information, including price or promotion
* The freight fee calculated on our website does not sufficiently cover the cost of freight to your supplied address

If there are any problems with your order we will contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

We have taken great care to ensure our advertised products on our website are true in appearance. The colour of products may vary from screen to screen – in most cases you can request a colour sample before purchasing. Some products may vary slightly to the image, within reason. Props are not included. Product descriptions, pictures and prices are subject to change at any time without notice. We do not take responsibility for errors in pricing or product description. The products on our website will be supplied flat-packed unless stated otherwise, however as needs require we may supply products partially or fully assembled at our discretion. From time to time we may have to change product specifications in order to expedite orders efficiently. We guarantee that when these changes happen, they will meet our high standard of quality.

 

Payment Options

Online Payments – Windcave (formerly known as Payment Express) accepts Visa and Mastercard.

Laybuy – Place an order now, and pay for it in 6 automatic weekly payments! The payments can be made on the day of your choice. If your instalments are paid on time, you only pay the price of your purchase – no interest! At checkout, select Laybuy as your payment option. You will then Sign up or Sign in with Laybuy. Please see Laybuy for T’s & C’s, and what happens if a payment is missed.

Zip – We are happy to include Zip (formerly PartPay) as a payment plan option. At checkout, select Zip as your payment option. You will then Sign up or Sign in with Zip. Pay your first 25% online, and then pay the rest off 25% at a time every 2 weeks. No fees and no interest when correct payments are made on time. Please see Zip for T’s & C’s, and what happens if a payment is missed.

Q Mastercard / Q Card: Long Term Finance Promotions – 12 Months Interest Free Terms: Applies to purchases $499 (excluding freight) & over. Exclusions may apply. Lending criteria, $50 Annual Account Fee, fees, Ts&Cs apply. Standard Interest Rate (currently 25.99% p.a.) applies to any outstanding balance at end of interest free period. $55 Establishment Fee or $35 Advance Fee applies to Long Term Finance Purchases. Click here for full details.

If you don’t have a Q Mastercard or Q Card, it’s quick and simple to apply online or we can assist you with your application over the phone.
Available during promotional periods only as advertised by Wardrobes Online.

Select Q Card payment option at checkout, and one of our staff will be in contact with you to finalise the transaction over the phone (not available online).

Please note that both Q Mastercard and Q Card are not services provided by Wardrobes Online and are subject to Q Mastercard T’s & C’s, and Q Card T’s & C’s.

Internet Banking – We are able to send you an invoice for payment via internet banking. Please send us an enquiry with your order details and contact information and we will be in touch with the next steps.

 

Returns and Refunds

It’s important you take accurate measurements of your wardrobes to ensure our systems and doors will suit your wardrobe prior to placing an order. We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully; however, if you have any concerns with regards to your purchase, please contact us discuss your concerns. If your return/refund is accepted by us, all returns must be in their original condition including all protective packaging and returned within 7 days of you having received the goods. (Freight costs excluded). The item from the original order will first be returned and a new order containing the exchanged item will be processed.

 

Damaged Items

If your item was damaged between Wardrobes Online and arriving at your delivery address, we will arrange replacement as soon as possible. Please note that for your claim to be accept you must retain the original packaging for your item(s). We may request for you to email/send pictures of damaged or defective merchandise so, we can investigate where and when the damage occurred. If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Customers should contact us immediately with regards to any faulty products in the first instance.

Inspect each product including inside of the package upon arrival (although the package looks good) and DO NOT ACCEPT any damaged products. Make sure to note the damage on the delivery documentation. Please report to us within 24 hours from delivery. No claims will be accepted afterwards. We do NOT cover any damage or loss on the item if you give an authorisation to freight carrier for drop off.

However we don’t cover any damage due to or misuse, negligent installation or operation, inadequate packaging, cleaning or maintenance or unauthorized modifications.

 

Warranty

Our 10 year warranty against manufacturing and components is your assurance that we back our products to perform. This warranty covers all manufacturing faults or defects.  It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions.  Any modifications made to the product will void the warranty.  This warranty is valid for 10 years from the date of the order and is available to the original purchaser of the product only. Please retain your copy of invoice/receipt as proof of purchase.

Goods remain the property of Wardrobes Online until the payment has been paid in full.

 

WIN Your Money Back Promotion Terms & Conditions

Wardrobes Online will be the sole judge, including whether the winner has correctly completed the terms of the promotion entry.

This promotion offer is open to all customers of Wardrobes Online that made a full purchase between the 1st March 2022 and 30th June 2022.

The winner will be selected at random and is at the discretion of Wardrobes Online judges and will be notified by email or phone. The winner has one week to get in contact with Wardrobes Online or the prize will be redrawn. The decision will be final, and no correspondence will be entered into.

  1. Participation in this promotion is deemed acceptance of these terms and conditions.
  2. One entry per customer.
  3. The prize is as described in the promotion material; the price of your purchased Wardrobes Online products as you paid. Wardrobes Online may change the prize and amend these terms and conditions at any time without prior notice.
  4. This promotion starts on Friday 5th August 2022 and ends on Wednesday 31st August 2022 but may be extended.
  5. The winner will be chosen at the promoter’s discretion and will be contacted via email or phone. One winner will be selected at random and announced at the end of the specified time period (5th August – 31st August 2022).
  6. Wardrobes Online may publish the winner’s name and town in promotional material.
  7. Wardrobes Online may use any pictures, comments and feedback for their own promotional use.
  8. Winners will be refunded via their nominated bank account (must be a New Zealand bank account).
  9. Except for any liability that cannot be excluded by law, the promoter including its officers, employees and agents excludes all liability (including negligence), for any personal injury, or for any loss (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to (a) any theft, unauthorised access or third party interference; (b) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after receipt by the promoter); (c) any variation in prize value to that stated in these terms and conditions; (d) any tax liability incurred by a winner or entrant. For the avoidance of doubt, nothing in these terms and conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under New Zealand consumer law.
  10. By entering this competition entrants agree to receive marketing and general information from Wardrobes Online.
  11. If the promoter does not enforce any of its rights under these terms and conditions at any stage this does not constitute a waiver of those rights.
  12. These terms and conditions are governed by the exclusive laws of New Zealand and come under the exclusive jurisdiction of the New Zealand courts. Wardrobes Online, 19 Forge Road, Silverdale, Auckland.