Delivery Fees
The delivery fee is calculated at checkout and is determined by the size of your order and your location.
Delivery areas include:
North Island: Kaitaia, Kerikeri, Whangarei, Auckland, Hamilton, Cambridge, Thames, Tauranga, Mt Maunganui, Whakatane, Rotorua, Taupo, Gisborne, Napier, Hastings, New Plymouth, Whanganui, Palmerston North, Levin, Paraparaumu, Tawa, Porirua, Upper Hutt, Lower Hutt, Wellington.
South Island: Some areas are included, and others are priced by quote. If your address doesn’t come up at checkout, click “Request a Quote” and we will come back to you with a shipping price.
We can deliver to many areas outside of these listed, however a freight surcharge may apply. Deliveries to rural locations (as classified by Wardrobes Online) and apartment buildings are not possible.
If you are unsure whether your delivery address is accepted, please enquire with our team before you order.
Lead Time
From the date of order/payment we endeavour to have your order ready for despatch or pick-up in approximately 5 working days for wardrobes and 15 working days for sliding doors. In some cases orders can take less or more time to prepare. Working days are Monday–Friday and exclude weekends, public holidays, and our closed period over Christmas/New Year. See T’s & C’s for details.
Delivery within Auckland-Metro
If your delivery address is within the Auckland-Metro area (Orewa – Papakura – Henderson – Howick), we will advise you of the expected delivery date once your order is processed.
You will be emailed the day before delivery to confirm if it will be a morning or afternoon delivery. Our routes are carefully planned to ensure efficiency and timely service, so delivery times cannot be requested.
If someone is not available to meet the delivery team, please email us to reschedule or arrange collection instead.
Delivery outside Auckland-Metro and all other areas
For freighted orders, we will email tracking details once your order has been despatched. As we use external freight carriers, we cannot guarantee the day or time of delivery, and times cannot be requested.
Delivery to Waiheke Island and Great Barrier Island is excluded.
Collection
Pick-up is available at our Auckland Depot (Silverdale) at no charge.
Please ensure you have received an email confirming your order is ready for collection and bring that email (printed or electronic).
Book a day/time for collection with us at least 1 day prior to pick-up.
Please bring adequate transport protection (blankets, cardboard, tie-downs etc.) as orders for collection are not wrapped for freight. Wardrobes Online is not responsible for damage during your own transport.
Address: 51A Foundry Road, Silverdale, Auckland
Hours: Monday – Friday (by appointment)
Freight Included Policy
Where Wardrobes Online advertises that freight is free on a specific product, the freight-included locations are:
Auckland Metro (Orewa–Papakura–Henderson–Howick), Kaitaia, Kerikeri, Whangarei, Hamilton, Tauranga, Rotorua, Palmerston North, Hastings, Napier, Levin, Paraparaumu, Tawa, Porirua, Wellington Metro, Lower Hutt, Upper Hutt, Nelson, Blenheim, Christchurch, Ashburton, Timaru.
Excludes all rural addresses.
Freight Information
Due to the size of deliveries, parcels cannot be left on-site without signature. Deliveries are made to the customer’s front door or an easily accessible point. For multi-level buildings, the delivery point is ground floor only.
We wrap goods adequately for freight protection (some items excluded). Always inspect each product—including inside the package—upon arrival. Do not accept any damaged goods.
For urgent enquiries regarding existing orders, call our office team on 09 421 9252.
